Manor Pharmacy

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WHO ARE WE?

We are one of six branches of the Manor Pharmacy Group. The others are situated in Elstree, Harpenden, Wheathampstead & Radlett.

The Group is owned by Graham Phillips B.Pharm, MRPharmS who is widely recognised for his pharmaceutical knowledge, and has appeared regularly in the local press as well as on local radio and TV. He is also a consultant to various publications.

Our resident pharmacist is Mr Lee Doherty MRPharmS and our locum pharmacist is Mr Perry Melnick MRPharmS. They are always happy to talk to, listen to and advise you, in our private consultation room if necessary, giving you impartial and confidential advice. Our emphasis is on keeping you well, not simply making you better!

Amit, Dawn, Diana, Glynis, Jackie, Jacqueline, Kerry, Kiersten, Lauren, Mandeep, Michael, Natasha, Sue, Valerie, Vivienne, and Zoe complete the friendly team who are here to help you.

AFTER HOURS DISPENSING

We are open from 9.00am until 7.00pm Monday to Friday, and 9.00am until 5.00pm on Saturday. The pharmacies in Letchworth operate a rota system in which one is open on Sundays and Bank Holidays. Details of which pharmacy is open are in the local press, or from your doctor.

If you require pharmaceutical services out of hours, Please contact NHS Direct on 0845 46 47 or www.nhsdirect.nhs.uk.

COMMENTS

We always aim to give the best possible service and welcome your comments. If you are not happy, please speak to one of our pharmacists. We also participate in an annual patient satisfaction questionnaire provided by the local NHS Primary Care Trust. We are always happy to listen to your feedback in order to improve our level of service.

We also have an formal complaints procedure, so please ask a member of staff for details if you wish to make a formal complaint.

Speak To An Expert - Speak To Your Pharmacist

ADVICE

Our role is to help you stay healthy, and not only to treat you when you are ill. We are always happy to take time to share our professional knowledge and experience with you. We will advise you not only on the selection of medicines but also on nutrition and other possible ways of maintaining a healthy lifestyle. There is no need to make an appointment. You can always be sure of friendly, professional, confidential advice. We do not close for lunch.

LIFESTYLE

We have a special interest in healthy hearts! We can advise you on changes that you could make to your diet and lifestyle which would be of benefit. If necessary we will advise you to see your doctor. Early detection of potential problems can prevent heart attacks or strokes in the future.

PARTNERSHIP IN YOUR MEDICINE
(Medicine Use Review)

The treatment of most long-term conditions depending on effective use of medicines, but how much do you really know about the medicines your doctor prescribes for you? We have established an NHS service called MUR which is an ideal opportunity for you to raise any concerns or queries you may have about your treatment or seek re assurance. Just call in or ring us to book an appointment with one of our pharmacists.

This service is completely free to you.

NUTRITION

We stock a comprehensive range of vitamins and minerals and other dietary supplements, including ranges which are used by professional nutritionists. Many of our products are gluten and lactose free and suitable for vegetarians and vegans. We will be pleased to use our professional skill and expertise to advise you on the selection of the most suitable product for your needs. We will also advise you on general dietary matters, for babies, children and adults.

HEALTH PROMOTION

We have an in-store Health point machine which enables our customers to access information on different medical conditions and other health related topics. This service is completely free and you are able to print the required information to take away with you. If you have any problems with using this service, please talk to our fully qualified staff who will be happy to assist you.

REPEAT PRESCRIPTION COLLECTION AND DELIVERY SERVICE

We will be pleased to collect repeat prescriptions on your behalf from your local doctor's surgery. Alternatively, simply leave your request with us and then phone the pharmacy when a further supply is needed. In certain circumstances we will even deliver the medicine to your house for you. If you require further information on this service, please ask for details.

PRESCRIPTIONS

We dispense both NHS and private prescriptions, both orthodox and homeopathic.

We keep a secure computerised record of all your medicines, which enables us to to advise you appropriately when dispensing and selling you over the counter medicines. Our computer system keeps a record of any known allergies that you may have, and it also helps to check that new medicines you take don't clash with previous ones.

All tablets and capsules are dispensed in child resistant containers - unless you ask us not to. To help elderly or confused people, we can supply special containers in which a week's tablets can be set out in advance in individual doses. Please ask the pharmacist for details.

UNWANTED MEDICINES

It is very dangerous to hoard unused medicines, or to throw them away. If you return them to us, we will dispose of them properly for you. Unfortunately, we cannot accept needles or sharp objects for destruction, but we can supply details of a local agent who can collect these from you free of charge.

FIRST AID & MEDICAL EQUIPMENT

We are able to supply the correct first aid kits that are required by law for industrial and business use. We stock or can obtain a range of personal medical electrical products including blood pressure monitors, blood glucose meters, TENS machines, digital thermometers and many others. A comprehensive range of medical equipment for surgery or clinic use is obtainable to order, with delivery normally within a few days.

COMPLEMENTARY THERAPIES

We stock a large range of homeopathic, herbal and aromatherapy remedies. We keep a selection of free pamphlets and can provide you with information on the use of these products.

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G S Phillips; Trading as Manor Pharmacy;  email - Letchworth@manorpharmacygroup.co.uk 
Registered offices 2 High Street,Wheathampstead, Herts AL4 8AA;
Professional organisations RPS of GB - Graham Phillips Mem No 74786,
RPS of GB - Premises Reg 1032252; VAT No 490452543.