Manor pharmacy group aims to provide the best client service. If you are not satisfied with the goods or service provided please tell us immediately. If you are not satisfied with the response you receive or wish to express your opinions, please address them, in writing, to the pharmacy Superintendent, Mr G Phillips. For more information about any of the services offered, or to comment on these services, please contact a member of the pharmacy team or contact the pharmacy Superintendent.

Your Local PCT

Charter House,

Parkway,

Welwyn Garden City,

Hertfordshire,

AL8 6JL

Tel: 01707 390855

enquiries@hertfordshire.nhs.uk

You may also seek advice from the local Patient Advice Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

Patient Advice and Liaison Service

99 Waverley Road,

St Albans,

Herts

Telephone No: 01727 897629. The service is open between 9am and 5pm Monday to Friday, email: pals@hpt.nhs.uk

An Independent complaints advocacy service (ICAS) is available to provide advice and support to people who wish to complain about the NHS. For Hertfordshire and Bedfordshire telephone 0845 456 1082.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.